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Welcome to Kandle Kulture! These Terms & Conditions outline the rules and guidelines for using our website and purchasing our products. By visiting our site or making a purchase, you agree to the following terms:
Product Information
All candles are hand-poured in small batches. Due to the handmade nature of our products, slight variations in color, scent, and texture may occur. These variations do not affect the quality or performance of the product.
Pricing & Payment
All prices are listed in USD. We accept major credit/debit cards, Shop Pay, and other secure payment options as listed at checkout. Kandle Kulture reserves the right to change prices or discontinue products at any time without notice.
Shipping & Delivery
Orders are processed within 3–7 business days. Shipping times may vary based on your location and the carrier. We are not responsible for delays due to carrier issues, incorrect addresses, or weather-related delays. Please ensure all shipping information is accurate at the time of purchase.
Returns and Replacements
All sales are final. We do not accept returns or offer refunds. If your item arrives damaged or defective, you may request a replacement within 5 days of delivery by emailing us at [your email address] with your order number and photos of the damage. Replacements are approved at our discretion.
Privacy & Data
We respect your privacy. Your information is used solely to process orders and provide customer service. We do not sell or share your personal information with third parties.
Intellectual Property
All content on this site — including product descriptions, images, branding, and design — is the property of Kandle Kulture and may not be copied, used, or distributed without permission.
Contact
For questions, concerns, or customer service:
📧 Email: kandlekultureco@gmail.com]
🕒 Business Hours: Monday–Friday | 9 AM–5 PM PST
By using this site, you acknowledge that you have read and agree to these Terms & Conditions.
At Kandle Kulture, every candle is hand-poured with care, intention, and soul. Because of the nature of our products, all sales are final — we do not accept returns, exchanges, or offer refunds once an order is placed.
If your order arrives damaged or defective, we’re happy to offer a replacement of the same item (no refunds).
To qualify for a replacement, please contact us within 5 days of delivery and include:
Send all claims to: kandlekultureco@gmail.com
We reserve the right to approve or deny replacement requests at our discretion.
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